Last Updated: 7 August 2026
At Dubai Drip Luxe, we aim to provide quality products and a smooth shopping experience.
Returns & Refunds
Products may be eligible for return or replacement if the product received is:
- Damaged during delivery
- Defective
- Incorrectly delivered
- Significantly different from the product ordered
Customers must contact us as soon as possible after receiving the order.
Unboxing Video
For damaged, incorrect or defective products, customers may be required to provide a clear, continuous unboxing video showing the package from the time it is opened.
This helps us verify the condition of the product and process the request efficiently.
Return Conditions
To be eligible for a return:
- The product should be unused.
- The product should be in its original condition.
- Original packaging and accessories should be retained where applicable.
- The return request must be raised within the applicable return period.
Products showing signs of use, damage caused by the customer or missing original packaging may not be eligible for return.
Refund Processing
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed through the applicable payment method or another suitable method communicated by our team.
Exchange
Where applicable, an eligible product may be exchanged for another available product or size.
Non-Returnable Situations
Returns may not be accepted for:
- Products damaged after delivery due to customer handling
- Used products
- Products without required packaging/accessories
- Change-of-mind requests where the product is not eligible for return
- Products returned without prior approval
Contact
For return or refund assistance:
Email: info.dubaidripluxe@gmail.com
Phone: 9274704375